Refund Policy

Last updated: 5/20/2026

1. Pay What You Want Model

Accuvana operates on a voluntary "Pay What You Want" model. Payments are made voluntarily by users to support experts.

2. Refund Eligibility

• Technical failures: If payment was deducted but not credited due to a technical error, a full refund will be processed.
• Duplicate payments: Accidental duplicate charges will be refunded.
• Unauthorized transactions: If you believe a payment was made without your authorization, contact us immediately.

3. Non-Refundable

• Voluntary payments made to experts after content has been accessed.
• Subscription fees after the billing period has started.
• Payments where the expert has already been paid out.

4. Refund Process

1. Contact support at support@accuvana.com within 7 days of the transaction.
2. Provide your transaction ID and reason for refund.
3. Refunds are processed within 5-7 business days.
4. Refunds are credited to the original payment method.

5. Disputes

If you have a dispute regarding a payment, please contact us before initiating a chargeback with your bank. We will work to resolve the issue promptly.

6. Contact

Email: support@accuvana.com